An introduction to the World Class Communicator online course, including an overview of learning outcomes and some useful tips on how to get the most out of this course. 

In this first module, you'll explore the barriers to having effective conversations, learn why empathy is critical and how to use the 'Negotation Sequence', used successfully in thousands of crisis and business negotiations. 

In the second module, Scott and Martin will share their expertise on how to deal with stressful and emotional conversations using techniques such as empathy building and active listening. 

Building on some of the techniques from Module 2, Scott and Martin will teach you how to plan for difficult conversations and how you can anticipate and mitigate some of the potential risks. You'll also learn how to pitch your communication style to help build rapport and influence.

In this module, you'll learn new techniques to use during sensitive and delicate conversations. Scott and Martin will explore the benefits of different question types and explain how you can use 'mirroring' - a powerful technique to help maximise your influence and persuasion. 

In the final module, Scott and Martin bring together all the techniques and skills from the previous modules and focus on how to use them in everyday conversations to influence and persuade. Your final step in becoming a World Class Communicator!